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In recent years, we have observed that SMEs in the EU are reaping significant benefits from informationization. According to the EU 10 survey, SMEs report revenue growth of 33% to 41% through ICT, while business process efficiency improves by 38% to 64%, and customer service quality increases by 40% to 54%. These figures highlight the transformative impact of digital tools on small and medium-sized enterprises.
For China, the effects of informationization are unique. First, it plays a crucial role in opening up markets and acquiring new customers. Unlike large enterprises, which focus on retaining existing clients, SMEs prioritize attracting new ones. This is especially true in developing regions where competition is fierce, and survival depends on continuous customer acquisition.
Second, informationization helps improve management, reduce costs, and increase profitability. Many Chinese SMEs originated from family-run businesses, facing challenges in implementing scientific management systems. As they grow, the need for efficient operations becomes more urgent.
Third, informationization enables access to critical information—market trends, operational data, and talent resources. This access is essential for informed decision-making and long-term development.
Looking at the current state of IT development among Chinese SMEs, there is a clear gap compared to global standards. In countries like Canada and Denmark, over 60% of companies engage in online purchasing, and 32% sell online. In contrast, only 9% of Chinese SMEs do so, according to recent statistics. This discrepancy highlights the urgent need for improvement.
In Europe, the shift toward e-commerce has been rapid. A year ago, 50% of retailers believed their services couldn't be sold online, but this dropped to 39% within a year. This trend shows how quickly SMEs are adapting to digital transformation.
Key trends in foreign SMEs include the integration of technology with business and management innovation, the expansion of e-commerce and outsourcing, and deeper supply chain collaboration. Over two-thirds of EU SMEs now search for suppliers online, and about 10% have fully integrated their ICT systems with partners.
Additionally, ICT providers are tailoring solutions to meet the specific needs of SMEs, offering affordable, simple, and innovative services. Governments in developed countries also emphasize training and education for SME personnel, recognizing the importance of skilled human resources.
China’s journey in SME informatization has gone through several stages. Before 2000, most enterprises were self-developing. From 2000 onward, it marked the beginning of a technology introduction phase. The next five years will focus on popularizing these technologies, followed by integration and collaborative business development.
Currently, 80% of Chinese SMEs can access the internet, matching developed nations. However, only less than 5% use ERP systems, and under 50% engage in e-commerce. This gap reflects the need for better application and integration.
To support SMEs, various initiatives are being promoted: telecom operators offer low-cost solutions, industrial clusters drive digital adoption, large enterprises lead the way, and e-commerce platforms provide essential services. Social organizations and IT talent service platforms also play key roles.
Despite progress, challenges remain. Many SMEs perceive informationization as unhelpful, even though they need it. There's a mismatch between service supply and demand. Additionally, while technology access is high, its practical application in core business functions is low.
The contradiction between small-scale production and a large societal system also persists. SMEs often lack the resources to build their own systems, making socialized services essential. However, these services are not yet fully developed.
Looking ahead, China must address these issues through strategic planning, policy support, and improved service ecosystems. The goal is to create a more integrated, efficient, and supportive environment for SMEs to thrive in the digital age.